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Privacy Policy

Privacy Policy

ExpERIEnce Children’s Museum respects the privacy of our online visitors and we are committed to protecting the privacy and security of the users of our Site.

This privacy policy will advise you about how we protect your personal information. Please read this policy carefully. We may need to change this policy from time to time in order to address new issues and reflect changes on our Site. All changes will be posted here. If you have any questions or concerns about our privacy policy, please send us an e-mail to: olivia@eriechildrensmuseum.org

Please do not send general museum questions to this address. They will not be answered.

Personal Information

We will not sell, trade, or give out e-mail addresses to companies or other organizations. We will not intentionally disclose any personal identifiable information about you as an individual user (such as, for example, your full name, street address, telephone number or e-mail address) to any third party without having first received your permission. We may request personal identification information from you in connection with your use of, or participation in, contests, sweepstakes, games, surveys, submissions, chat and bulletin boards. However, we will only collect this personal information from you if it has been voluntarily submitted to us.

Any personal information provided to us may be used in connection with the activities previously referred to above. Should you send us an e-mail with questions or comments, we may use your personal information in order to respond to your questions or comments. We may also keep your comments or questions for future reference.

It is important to note that if you give out personal information online, through a message board or chat room, for example, that information may be collected and used by third parties. Although we strive to protect our users’ privacy, we cannot guarantee the security of information you post in these arenas. You disclose such information at your own risk.

ExpERIEnce Children’s Museum may use third-party extensions and services on its website. We cannot guarantee the privacy of your personal information if you use these extensions.

One exception to this policy is that we will release specific information about you or your account to comply with any valid legal process such as a search warrant, subpoena, statute or court order.

Privacy of Minors
ExpERIEnce Children’s Museum does not solicit personal information from minors. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of thirteen (13) without prior verifiable parental consent.

If we become aware that a subscriber is under the age of thirteen (13) and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files. Please note: We may nevertheless maintain a record of that person’s name and address in a “do not register” file to avoid subsequent registration by a child under the age of thirteen (13).

If you have questions or concerns about our children’s privacy policy, please contact us via email at olivia@eriechildrensmsueum.org or write to us at:

expERIEnce Children’s Museum

420 French St.
Erie, PA 16507
You may also telephone us at (814) 453-3743

Use of Cookies

A cookie is a small data file stored on the user’s hard drive which may contain information about the user. We use cookies but do not store personally identifiable information in your cookie. We currently use cookies only in connection with our online store and our bulletin boards. We may also use cookies to help us generate our website usage statistics. If you are a registered user, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you register with or order from us, we also use cookies to monitor and maintain information about your use of this Site.

Security of Credit Card Information
This Site utilizes the Ayden platform, the most secure processor available today. End-to-end (P2P) encryption, tokenization and 3D Secure-2 technology are the standards and no credit card numbers will ever be stored in our database. Ayden is completely PCI compliant and are happy to provide certificates upon request.

We can only guarantee secure transactions with orders placed directly from this Site using our secure online ordering system. We cannot guarantee secure transactions for orders sent to us via e-mail.

Stored Credit Cards

  1. Introduction: These terms and conditions govern the storage and usage of credit card information provided by users to expERIEnce Children’s Museum for the purpose of facilitating transactions on our platform.
  2. Consent: By providing your credit card information, you consent to the storage and usage of such information in accordance with these terms and conditions.
  3. Security: We employ industry-standard security measures to safeguard your credit card information. However, we cannot guarantee absolute security and shall not be liable for any unauthorized access or disclosure of such information.
  4. Usage: Your credit card information will be used solely for the purpose of processing transactions initiated by you on our platform. We will not use your credit card information for any other purpose without your explicit consent.
  5. Storage: We may store your credit card information securely for future transactions unless you request its deletion.
  6. Accuracy: You are responsible for ensuring the accuracy and completeness of the credit card information provided to us. We shall not be liable for any errors or discrepancies in the information provided by you.
  7. Authorization: By providing your credit card information, you represent and warrant that you are authorized to use such credit card for transactions and that all transactions initiated using your credit card are legitimate.
  8. Liability: In no event shall we be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the storage or usage of your credit card information.
  9. Indemnification: You agree to indemnify and hold us harmless against any claims, damages, losses, liabilities, or expenses arising out of or related to any unauthorized use of your credit card information.
  10. Changes to Terms: We reserve the right to modify or update these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for changes.
  11. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of PA without regard to its conflict of law provisions.
  12. Contact Information: If you have any questions or concerns about these terms and conditions, please contact us at kristina@eriechildrensmuseum.org or 814-453-3743.

By providing your credit card information, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Payment Enquiries and Disputes

expERIEnce Children’s Museum has implemented ROLLER Software to manage our booking, ticketing and payment processing. Any transactions will be displayed on your bank statement as a charge by expERIEnce Children’s Museum via rllr.co

By transacting you agreed to ROLLER’s terms of service and ROLLER’s privacy policy. If you have a concern or dispute with any payment you can contact ROLLER by visiting rllr.co

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